Refund Policy
REFUND & RETURN POLICY
We want you to be happy with your Rudy & Co order.
Returns
We have a 7-day return policy. This means you have 7 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and unworn
- In the same condition in which it was received
- With any original tags attached
- In its original packaging
- Accompanied by proof of purchase
To request a return, please contact:
You may also contact:
Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or you receive the incorrect item, contact us as soon as possible at marketing@edgeenterprises.net so that we can review the issue and assist you.
Non-Returnable Items
Personalised, customised or special-order products cannot normally be returned unless they are defective or supplied incorrectly.
Sale items and gift cards are non-returnable unless otherwise required by applicable law.
Exchanges
If you would like a different item, please contact us first. Where applicable, the simplest option may be to return the original eligible item and place a separate order for the replacement.
International Consumer Rights
Nothing in this policy is intended to limit any mandatory consumer rights available to you under the laws applicable in your country.
Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
Approved refunds will be issued to the original payment method. The time taken for the refund to appear in your account can vary depending on your bank or payment provider.
Original shipping charges, customs duties, taxes and other import charges are generally non-refundable unless required by law or the return is due to an error by Rudy & Co.
For questions about returns or refunds, contact:
Backup email: