Privacy Policy

Rudy & Co respects your privacy. This notice explains how information is handled when you browse our store, place an order, contact us or subscribe to updates.

Information we collect

We collect the information you provide, such as your name, email address, telephone number, billing and delivery addresses, order details, messages, and any embroidery text or gift instructions. Our website also uses essential cookies and technical information to keep your basket, sign-in and checkout working and to help prevent misuse.

How we use information

We use this information to process and deliver orders, provide customer support, manage returns, protect the store, and meet applicable accounting and legal obligations. If you choose to subscribe, we use your email address for Rudy & Co updates. You can withdraw that choice at any time.

Service providers

This store uses WordPress and WooCommerce and is hosted by GoDaddy. Payment processing is provided through Paymob when that payment method is available. Payment details are handled by the payment provider; please do not send card details through our contact form. We share the information necessary to fulfil your order with delivery providers and other service providers supporting the store. Their processing may take place in countries other than your own.

Cookies

Essential cookies support shopping baskets, account access, security and checkout. You may manage cookies in your browser, although blocking essential cookies can prevent parts of the store from working. This WordPress build does not enable advertising or analytics tracking by default.

Retention and security

We retain information for as long as it is needed for the purposes described above and applicable record-keeping obligations. We restrict access to store administration and use appropriate safeguards, but no online service can guarantee absolute security.

Your choices

You may contact us to request access to or correction of your information, ask about deletion, or withdraw your newsletter subscription. Some information may need to be retained for orders, disputes or legal obligations.

Contact

For privacy questions or requests, please use our contact page. Rudy & Co is based at The Exchange Tower, Business Bay, Dubai, United Arab Emirates.

This notice may be updated when our services or processing change.